Store Policy

Welcome to Bellania | Smart G Trading ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services (collectively, the “Service”).

By accessing or using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. Terms not defined herein shall have the same meaning as set forth in our Terms and Conditions.
 

1. Information We Collect
We may collect the following types of personal information to facilitate your use of our Service:

• Full Name

• Email Address

• Phone Number

• Shipping and Billing Address
  
  In addition, we collect certain technical data automatically when you visit our site (“Log Data”), which may include:

• IP Address

• Browser Type and Version

• Pages Visited

• Time and Date of Visit

• Time Spent on Pages

• Other Diagnostic Information
   

2. Cookies
Our website uses cookies—small data files stored on your device—to enhance your browsing experience and help us understand user activity. You may choose to disable cookies through your browser settings. Please note that some features of our site may not function properly without cookies.
 

3. Social Login
If you log in through a social media account, we may collect your public profile information from that platform.
This may include:

• First and Last Name

• Email Address

• Social Profile Link

• Profile Picture

• Unique Social ID
  
  This information is used solely to create and personalize your user profile. You may revoke this access at any time via your profile settings or by contacting us directly.
   

4. Use of Information
We use the collected information to:

• Process orders and transactions

• Provide customer support

• Improve and personalize the Service

• Send transactional and promotional communications (with your consent)

• Monitor usage patterns and optimize performance
   

5. Third-Party Service Providers

We may engage trusted third-party providers to assist us in delivering our Service, including payment processors, logistics partners, and analytics services. These parties are granted access to your personal data only to the extent required to perform their duties and are contractually bound to maintain its confidentiality.
 

6. Security of Your Information

We take your data security seriously and implement appropriate technical and organizational safeguards. However, no method of online transmission or electronic storage is entirely secure. While we strive to protect your personal data, we cannot guarantee absolute security.
 

7. External Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of these external sites. We encourage you to review their privacy policies before providing any personal information.
 

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe your child has provided us with personal data, please contact us. We will promptly delete any such information from our systems.
 

9. Data Erasure Requests

You have the right to request the deletion of your personal data from our records. To do so, please email us at smartg68@hotmail.com with sufficient information to verify your identity.

All erasure requests are subject to administrative review to ensure authenticity and compliance with legal obligations. Processing typically takes 3–7 business days. Please note that certain data may be retained for legal, regulatory, or legitimate business purposes. In such cases, we will inform you accordingly.
 

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we are protecting your data.
 

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
 

Bellania bloom | Smart G Trading
(Co. Reg. No. 202203045655 (AS0444582-M)
Setia Ecohill 2, 43500 Semenyih, Selangor.
 

Operating Hours
Mon – Fri: 9:00 AM – 6:00 PM
Sat: 9:00 AM – 2:00 PM
Sun: 9:00 AM – 1:00 PM

Email: hello@bellaniaonline.com
Phone: +6013-8688 627